Case Studies | SaaS B2B

Turning journey data into fraud detection on AWS

Minibus fraud detection

About

A SaaS B2B business working with Cloud Combinator on AWS. The client is anonymised at their request.

Challenge

The challenge had three focus areas, all centred on measuring reported journeys against reality at fleet scale.

Overreported hours

Reported journey times needed checking against how long a trip should actually take. Without a live benchmark, inflated hours are hard to catch and flow straight through to payroll.

Suspicious routes and operational misuse

Journeys that miss their destination, take far longer than the ideal route, idle excessively, start late, or happen with no assigned job all needed detecting, none of which is visible from a timesheet alone.

Accountability at scale

With a large fleet there was no consistent, auditable record of driver behaviour, and no scoring to underpin fair performance reviews.

Solution

Journey data from the platform and FieldPower lands in an Amazon S3 bucket. Each arrival triggers an AWS Lambda that assembles a complete journey, then checks it against the misuse criteria. It takes the start and end points, asks a maps API how long the trip should take, allowing for traffic and a 20% tolerance, and compares that to the reported time. The same route logic flags journeys that miss the destination or run well beyond the ideal route.

5

Operational and fraud checks automated

20%

Leniency tolerance before a journey is flagged

Daily

Per-driver summary reports generated

By the numbers:

  • 5 - Operational and fraud checks automated
  • 20% - Leniency tolerance before a journey is flagged
  • Daily - Per-driver summary reports generated
Changes

The proof of concept delivered all five functional checks, verified within the client's own AWS environment. Reported journeys are now measured against live and historical route data, misuse is logged with a full audit trail, and the operations and payroll teams are alerted automatically.

  • Automated fraud detectionOverreported hours are flagged by comparing the reported time to a live maps estimate with a 20% leniency tolerance.
  • Route and misuse checksSuspicious routes, excessive idling, private use, and start-time and mileage discrepancies are all detected without manual review.
  • An audit trail and driver scoringEvery flag is logged in DynamoDB, laying the foundation for monthly driver compliance scores and performance reviews.
  • Alerts where they matterSNS notifications reach operations and payroll the moment misuse is detected, alongside a daily per-driver summary.
  • HandoverThe solution was deployed and tested in the client's own AWS environment, ready for the operations team to validate against known cases.

With the detection engine proven, the client has the foundation to turn per-trip flags into full driver compliance scoring, extending the same event-driven pattern across the wider fleet.

AWS Stack

AWS Lambda

For event-driven processing of each journey and the daily driver summaries.

Amazon S3

For storing incoming journey data and the daily reports.

Amazon DynamoDB

For the audit log and driver compliance scores.

Amazon API Gateway

For two-way misuse-detection queries.

Amazon SNS

For automated fraud alerts and daily summary reports.

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