Case Studies | FinTech

Turning days of underwriting into hours

Agentic Credit Underwriting

About

A FinTech business working with Cloud Combinator on AWS. The client is anonymised at their request.

Challenge

The challenge had three focus areas, each essential to a system that underwriters would actually trust.

Assess many themes at once, reliably

A sound credit decision depends on business health, the director profile, property and collateral, and affordability, and each of these needs genuine analytical depth. Reviewing them one at a time is what makes manual underwriting slow. The system had to evaluate all of these themes in parallel using specialised agents, then consolidate the findings into a single, structured view without losing the detail that underwriters rely on.

Learn from each lender without mixing their data

Different lenders have different appetites, and a recommendation that fits one bank may be wrong for another. The system needed to improve over time by learning from historical acceptance patterns, while maintaining strict multi-tenant isolation so that no lender's data or learned behaviour could ever leak into another's. At the same time, that learning had to remain auditable and explainable.

Reduce unnecessary rejections, not replace the underwriter

The goal was to assist underwriters, not to automate them away. That meant drafting credit papers faster and, crucially, surfacing valid mitigations where offsetting factors exist, so that sound applications are not rejected simply because a single flag was read in isolation. Every output needed confidence scores and clear reasoning an underwriter could stand behind.

Solution

An application arrives at the system through Amazon API Gateway, which passes the proposal to a Supervisor Agent running on Amazon Bedrock AgentCore. The Supervisor opens an AgentCore Memory session for that proposal and orchestrates the specialised agents beneath it. A Database Query Agent gathers the structured application data from the client's Postgres and MongoDB stores, and a Document Agent pulls supporting PDFs from Amazon S3, using vision capability to read scanned bank statements and accounts and to flag anything missing or unreliable.

7

Specialised AI agents working in concert

~30k

Applications a year per tier-one bank (projected)

Days to

Target underwriting turnaround

By the numbers:

  • 7 - Specialised AI agents working in concert
  • ~30k - Applications a year per tier-one bank (projected)
  • Days to - Target underwriting turnaround
Changes

The engagement delivered a working multi-agent underwriting system on the client's AWS environment, meeting the success criteria set out in the Statement of Work: an active AgentCore Memory resource, all specialised agents operational, end-to-end orchestration, and infrastructure provisioned as code. The following figures describe the design point and the projected operating scale rather than an approved production benchmark.

  • Parallel, multi-theme assessmentBusiness, director, property and affordability agents run together under a Supervisor, so a full application is assessed in one coordinated pass rather than sequential manual review.
  • Lender-specific learning, safely isolatedAgentCore Memory captures each lender's acceptance patterns under a dedicated namespace, improving recommendations over time while keeping every tenant's data fully separated.
  • Fewer avoidable rejectionsThe system surfaces valid mitigations from proven language where offsetting factors exist, helping underwriters approve sound applications that a single flag might otherwise have sunk.
  • Explainable by designEvery recommendation carries an executive summary, key flags and confidence scores, giving underwriters a defensible basis for the credit paper they sign.
  • HandoverThe client received the solution as infrastructure as code with technical documentation, architecture diagrams and knowledge-transfer sessions, ready for continued development in their own account.

With the agent chain, memory and infrastructure in place, the client has a foundation that can extend to more assessment themes and additional lenders, taking origination intelligence to tier-one banks that need decisions in hours rather than days.

AWS Stack

Amazon Bedrock AgentCore

For multi-agent orchestration and long-term memory with per-lender isolation.

Amazon Bedrock

For large language model reasoning for assessment and credit paper generation.

AWS Lambda

For serverless compute running the individual agent functions.

Amazon API Gateway

For receiving proposals and returning structured responses.

Amazon S3

And S3 Vectors for document storage and the vector store behind the mitigation knowledge base.

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