From agent pilots to governed production

A SaaS B2B business working with Cloud Combinator on AWS. The client is anonymised at their request.

The feasibility work confirmed a buyer pain that is real and consistent across the target market. It breaks down into three focus areas.

Everything runs inside the customer's own AWS account. A trigger, a case created, an onboarding request, a claims event, or a support escalation, is picked up by an agent runtime built on Amazon Bedrock. The agent proposes actions bounded to an approved action catalogue, but it never calls the customer's systems directly. Instead it calls the client, which acts as the governed execution layer.

The engagement produced a repeatable, ship-to-production programme rather than an one-off proof of concept, validated as commercially and technically feasible for delivery through the BOX programme and available to customers through the AWS Marketplace.

• A productised joint offer — The AI Readiness and Governed Agent Execution Accelerator packages readiness assessment, sandbox validation, integration remediation, and governed production deployment into one repeatable engagement.
• Governed, auditable execution by default — Deterministic execution, approvals, and complete audit evidence are built in, so agent workflows stand up to internal controls, security reviews, and compliance sign-off.
• Integration gaps closed, not just flagged — Cloud Combinator hardens the real-world data and API foundations agents depend on, which is where most pilots break down.
• A continuous flywheel — Once installed, the sandbox keeps surfacing new workflows ready to deploy and gaps in the underlying data and API layer, feeding an ongoing "Workflow Factory" of expansion work (projected model, to be proven with design-partner pilots).
• Handover — Cloud Combinator acts as first line of support for pilot accounts, with runbooks, admin training at handover, and a defined escalation path to the client for platform-level issues.

With the solution defined and the commercial model agreed through AWS Marketplace co-sell, the partnership moves to securing its first design-partner pilots, turning a proven blueprint into reference customers and a scalable regulated-AI delivery motion.