Case Studies | SaaS B2B

A validated multi-agent orchestrator, built on AWS

Multi-Agent Orchestrator

About

A SaaS B2B business working with Cloud Combinator on AWS. The client is anonymised at their request.

Challenge

The proof of concept had four focus areas, each essential to making agentic AI dependable enough for a product.

Reliable orchestration with validated contracts

A single request can fan out across several agents, and every hand-off is a chance for malformed data to slip through. The orchestrator had to convert each request into a compact plan and validate all inputs and outputs at every boundary with versioned pydantic models and published JSON Schemas.

Choosing the right agent, observably

Rather than hard-wire a pipeline, the system needed to select a single best agent per step from a registry, using capability, region, health, limits and cost hints, and to make those choices reproducible and visible in traces.

Honest confidence, not just an answer

Weak signals must not produce overconfident results. An evaluator had to apply an agent ladder and a model ladder to escalate when confidence was low, returning a verdict with evidence that the orchestrator combines with deterministic checks into a final confidence.

Grounded, safe and explainable

Answers had to be grounded in tenant-relevant facts and prior session context, protected by guardrails on the ingress path, and returned with the tables, charts and next actions that make them usable.

Solution

A request arrives through Amazon API Gateway and invokes the Orchestrator, an AWS Lambda function. It builds a compact execution plan, consults the Agent Registry (Amazon DynamoDB with a Lambda accessor) to pick the best agent for each step, and validates every inter-service payload against pydantic models and JSON Schemas. When needed, an Evaluator Lambda applies its agent and model ladders and returns a verdict with proposed confidence. For visual output, an inline or dedicated plotting agent produces a Plotly or Highcharts specification, and a Rendering Lambda validates it and exports PNG, SVG or CSV to Amazon S3, returning presigned URLs. Every response carries a concise narrative, validated tables or charts, and two suggested next actions.

2

Suggested next actions returned with every request

100%

Inter-service exchanges validated by pydantic and JSON Schema

P95

Render latency stabilised via Provisioned Concurrency

By the numbers:

  • 2 - Suggested next actions returned with every request
  • 100% - Inter-service exchanges validated by pydantic and JSON Schema
  • P95 - Render latency stabilised via Provisioned Concurrency
Changes

Acceptance was tied directly to the success criteria: two representative flows executed end to end, including memory retrieval and plotting or export, with observable agent selection, validated contracts and accessible artifact links. The proof of concept delivered a serverless, least-privilege agentic platform that demonstrated AWS is a suitable foundation for taking the capability forward.

  • End-to-end orchestrationA request flows from API Gateway through the Orchestrator, which executes a plan, validates every exchange, and returns a narrative, tables or charts, and two next actions.
  • Registry-driven selectionThe Orchestrator selects a single best agent per step from the DynamoDB-backed registry, with choices that are observable and reproducible in traces.
  • Evaluator with laddersThe Evaluator applies agent and model ladders and returns a verdict and proposed confidence, which the Orchestrator combines with deterministic checks into a final confidence.
  • Grounded memory and guardrailsAgentCore and Bedrock Knowledge Bases on OpenSearch Serverless supply tenant-aware retrieval, with Bedrock Guardrails enforcing policy on ingress.
  • Observability by defaultCloudWatch dashboards and alarms and AWS X-Ray traces span the Orchestrator, Registry, Evaluator, agents and rendering, tracking selection distribution, confidence deltas, Knowledge Base hit-rate and validation pass-rate.
  • HandoverVersioned contracts, CloudFormation, documentation and recorded walkthroughs were delivered, with two representative flows signed off end to end.

With a validated, observable agentic foundation proven on AWS, the client has a clear path to integrate the orchestrator into their platform and harden it towards production, extending the agent registry, tuning the evaluator ladders, and scaling the knowledge and memory layers as usage grows.

AWS Stack

AWS Lambda

For the serverless Orchestrator, Evaluator, Registry accessor and rendering compute.

Amazon API Gateway

For the request ingress path.

Amazon DynamoDB

For the Agent Registry of capability, health and cost metadata.

Amazon OpenSearch Serverless

As the vector engine behind the Bedrock Knowledge Bases.

Amazon S3

For artifact storage with presigned URLs and a Glacier lifecycle for cold data.

Amazon CloudWatch

And AWS X-Ray for dashboards, alarms and end-to-end tracing.

AWS CloudFormation

For deploying the entire serverless stack as infrastructure as code.

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