A fully managed AWS platform for a payments business

A FinTech business working with Cloud Combinator on AWS. The client is anonymised at their request.

The managed service was shaped around three focus areas.

Monitoring runs 24/7/365 across availability, performance metrics such as latency and error rates, resource utilisation, cost anomalies and agreed security indicators. Intelligent alerts with clear thresholds, runbooks and escalation paths make sure the right people know about an issue immediately, and Cloud Combinator investigates and resolves infrastructure problems while keeping the client informed throughout.

The service gives the client a single responsible partner for its AWS infrastructure, with continuous monitoring, defined response targets and a clean ownership model, delivered on transparent commercial terms built for a long-term partnership.

• Continuous oversight — 24/7/365 monitoring of availability, performance, utilisation, cost anomalies and security indicators, with automated alerting and rapid corrective action.
• Defined response targets — Tiered targets from 15 minutes for critical P1 incidents through to standard requests, with resolution times customisable to the client's own SLAs.
• Clear accountability — Cloud Combinator owns infrastructure design, operation, monitoring, backup, disaster recovery and infrastructure incidents; the client owns application code and product decisions.
• Best practice baseline — A Well-Architected Framework Review at onboarding brings the environment up to AWS standards and is structured to be cost-neutral to the client.
• Handover — A dedicated Jira service desk and single point of contact, with weekday ticketing for changes and requests alongside the round-the-clock monitoring.

With Cloud Combinator owning the AWS platform, the client's team is free to focus on product and growth, backed by a partner ready to support whatever the payments business takes on next, including its future generative AI ambitions.